MRC - Smart Technology Solutions
  • Cypress, CA, USA
  • Salary
  • Full Time

Full comprehensive benefits package through Xerox!

This position is responsible for providing technology consulting services for Managed IT Services clients. Client consulting will focus on identifying business risk, defining long term IT initiatives & developing a technology budget. The Client Engagement Manager will act as the central point of contact for maintaining the business relationship. The role is a secondary point of escalation for issues and client concerns. The Client Engagement Manager is responsible for generating non-recurring revenue, agreement renewals & increasing year over year monthly recurring revenue.

The Client Engagement Manager is responsible for transitioning the approved strategy & budget to the account manager for action, as well as updating the IT Strategy, & Documentation upon successful implementation. The account manager/inside sales will be responsible for developing sales quotes & customer follow up. The Client Engagement Manager is also accountable for Solutions Architect & Account Manager collaboration to ensure best practice standards, and desired long term IT initiatives.

Role and Responsibilities

  • Activities
  • Regular planning meetings with assigned accounts. Regularity depends on account size and complexity (bi-weekly, monthly, quarterly, or semi-annually)
  • All activities recorded in vCIO playbook.
  • Unique client touches, escalated issues, # of client meetings, tech summaries, budgets completed, and proposals completed.
  • Regular meetings with Network Admin team to review technology alignment
  • Client Business Impact
  • Assess the business impact of the Technical Alignment prepared by the Network Admin team
  • Understand the client's business
  • Prepare recommendations based on technical alignment and identify how misalignment's may affect the client's business
  • Recommendations could include:
  • Projects to implement new technology
  • Simple configuration change
  • Complex configuration change requiring a project
  • Change in how they utilize technology
  • Translate technical conversation into a business conversation
  • Client Strategy
  • vCIO is responsible for the long term technology strategy for the client
  • vCIO must present this strategy in clear business terms
  • Create a Technology Summary
  • Priority
  • Business Impact
  • Why is this important?
  • Recommendation
  • Summary of lower priority items
  • Utilize the Technology Summary Template
  • The vCIO must show the client the impact of their technology decisions
  • Special projects and tasks as assigned.

Qualifications and Education Requirements

  • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
  • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
  • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.


Education: Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field.

Experience: 10+ years real world business experience working with clients on IT related matters

Computer Skills: Familiarity and understanding for key technology solutions. Mainly Microsoft Windows platforms, firewall/security technology, virtualization technologies, switching/routing technologies

MRC - Smart Technology Solutions
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