MRC - Smart Technology Solutions
  • Pleasanton, CA, USA
  • Base + Commission
  • Full Time

Full Benefits

"Teamwork Makes the Dream Work"

This is the quote we live by daily here at MRC!

We're MRC Smart Technology, A Xerox Company.  We help companies save money and time by improving their office technology efficiencies.  Our customers at times need help using our products and services and as a Client Relations Specialist, you're the hero that helps them do that.  This role will act as a client liaison as well as generate sales through the introduction of new products and services.   

Position Overview: The Client Relations Specialist expands and retains our customer base through account visits, equipment and service demonstrations all while assisting the sales force with sales related to our Managed Print Services.  The main focus of this role is to ensure the overall satisfaction of our client base while ensuring the profitability of the client's account with additional MPS sales strategies.  

Major Responsibilities

  • Act as a technology consultant, assess department's needs and environment, and make device recommendations.
  • Oversee delivery, installation, and training end users on all new equipment.
  • Act as subject matter expert resolving any product or service concerns.
  • Strategizes with sales and service on account situation and action plan; Generates sales leads.
  • Carry a sales quota through new product introductions to current customers
  • Continued communication with the customer, sales and service.
  • Bay Area travel to client locations.

Basic Requirements: 

  • Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
  • Excellent communication (oral, written and presentation skills)
  • Personal drive and internal motivation toward high achievement
  • Ability to work collaboratively and effectively in a team-oriented environment
  • Ability to influence, negotiate and gain commitment at all organizational levels
  • BS/BA/AA degree in business or other related fields preferred

Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.  Feel free to check out our video!

MRC - Smart Technology Solutions
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