MRC - Smart Technology Solutions
  • San Diego, CA, USA
  • Salary
  • Full Time

Full Benefits


We are MRC Smart Technology Solutions and we are a subsidiary of Xerox Corporation and one of California's largest technology and services consulting firms!  We currently have an opening on our Sales Support team as a Billing & Contract Manager.

We are looking for an energetic professional to lead and plan the billing operations of MRC, including the timely distribution of invoices to customers. The Billing & Contract Manager is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the departmental functions. Responsible for the day to day operation of the billing department including collecting, posting and managing account payments as well as monitoring and pursuing delinquent accounts. Responsible for verifying correct call type request, services rendered, and fee schedule. 

 

Responsibilities

  • Manage billing staff to ensure meeting customer expectations for timely and accurate preparation, creation, and distribution of invoices to customers.
  • Works closely with senior management to evaluate department's productivity and performance to ensure revenue and cash flow maximization
  • Manage the processing and calculation of customer invoices consistent with company policies, procedures, and customer contracts.
  • Insuring compliance of MRC Billing policies and procedures 
  • Provides reporting as requested 
  • Develop analysis of key operational metrics ensuring the quality, reliability and timeliness of the metrics.
  • Auditing of contracts to ensure billing accuracy
  • Collaborate with the Business Ops Manager on large transactions to improve the customer experience
  • Responsible for customer escalations and resolutions
  • Handles all contracts over predetermined specification (10+ machines)
  • Handles all contracts with leasing companies to ensure maximization
  • Provide daily one on one guidance for the Billing team including consistent departmental visibility
  • Perform any other tasks required as assigned 

 

Qualifications

  • Demonstrate the ability to work well with people, both internally and with external customers 
  • Previous managerial or supervisional experience
  • 1+ years of previous Leasing or Billing experience
  • Proven success in motivation and leadership 
  • Demonstrate the ability to successfully coach associates 
  • Must be able to work in a high-stress environment.
  • Strong organizational, administrative and time management skills 
  • Ability to manage multiple projects 
  • Ability to make quick, accurate and appropriate decisions 
  • Exceptional skills in keyboarding and operation of computer systems 

 

Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.  Feel free to check out our video! https://vimeo.com/137259011 

MRC - Smart Technology Solutions
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