MRC - Smart Technology Solutions
  • San Diego, CA, USA
  • Hourly
  • Full Time

Full Benefits


"Teamwork Makes the Dream Work."

This is a mantra that our IT department lives by. 

Are you looking to start a career at a well-established industry leading company?  If so, keep reading:

We are MRC Smart Technology Solutions!  We are a subsidiary of Xerox Corporation and one of California's largest technology and services consulting firms!  We provide the broadest portfolio of technology and services for companies of all sizes and in all industries.  We are lucky enough to have the support of a large parent company like Xerox while maintaining our intimate and small company feel.  Are you looking for a company that is well established but continually striving to be better?  If yes, then MRC is the place for you!

The primary focus of the Meters Application Specialist encompasses resolving customer issues involving application and software installs while being responsible for the collection data from customers through continually customer outreach via telephone or in person. This role will be responsible for ensuring the consistent availability and uptime of our customers machines and applications while potentially traveling throughout San Diego County to visit customer location and have an in-person presence whenever phone outreach is unsuccessful.  This is a strong customer service and technical position that requires an individual with patience yet a steadfast approach to solving problems and maintain a consistent phone call volume.

 Major Responsibilities:

  • Software troubleshooting and configuration
  • General network troubleshooting
  • Monitor and Review service history for meters
  • Contact customers to collect required data via telephone and/or in person
  • Various other tasks as assigned

 Basic Requirements

  • Entry-Level to Intermediate technical background
  • Strong Network & PC/Mac knowledge
  • Software applications support
  • Windows office applications
  • Strong customer service skills
  • Ability to work in a fast paced environment.
  • Excellent communication skills, including listening and questioning.
  • Detail oriented with strong organizational skills
  • Ability to multi-task.
  • +Basic knowledge of IP addresses, subnets, and proxies.

 

Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.  Feel free to check out our video! https://vimeo.com/137259011 

MRC - Smart Technology Solutions
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