MRC - Smart Technology Solutions
  • Santa Clara, CA, USA
  • Hourly
  • Full Time

Full Benefits

"Teamwork Makes the Dream Work."

This is a mantra that our director of IT, Zack Abdou, manages his team by every day. 

Are you looking to start a career at a well-established industry leading company?  If so, keep reading:

We are MRC Smart Technology Solutions!  Haven't heard of us?  Well, we are a subsidiary of Xerox Corporation and one of California's largest technology and services consulting firms!  We provide the broadest portfolio of technology and services for companies of all sizes and in all industries.  What does that mean?  It means we offer our customers industry-leading Xerox copiers and printers as well as focusing on a wide array of office technology solutions including onsite Help Desk support.  We are lucky enough to have the support of a large parent company like Xerox while maintaining our intimate and small company feel.  Do you feel technology is more than just a fad?  Are you looking for a company that is well established but continually striving to be better?  Are you still reading this summary?  If yes, then MRC is the place for you!

The primary focus of the IT/Helpdesk Technician is to field end user IT trouble tickets, involving multiple software and hardware issues.  This person will be responsible for ensuring the health of our end users IT assets and their consistent availability and uptime.  This is a strong customer service/technical position that requires an individual with patience yet a steadfast approach to solving problems.

Major Responsibilities:

  • Fielding/closing internal IT Help Desk tickets
  • Software troubleshooting and configuration
  • Network troubleshooting
  • Network printer installation
  • Various other IT-specific tasks
  • Some domestic travel required

Basic Requirements:

  • Strong Network and PC/Mac knowledge
  • Software applications support
  • Strong customer service skills
  • Ability to work in a fast paced environment
  • Excellent communication skills, including listening and questioning
  • Detail oriented with strong organizational skills
  • Exceptional critical thinking skills to assist in problem solving
  • Ability to multi-task
  • Ability to work independently as well as to meet deadlines
  • Strong Microsoft Office (Excel, Word, Access, etc.), Adobe applications, Windows 7/10

 Desired Qualifications:

  • BS/BA/AA degree in Information Systems or other related field
  • Experience in technical support
  • CompTIA A+, Network+, Security+ are a plus but not required
  • Basic iPhone troubleshooting experience

Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.  Feel free to check out our video! 

MRC - Smart Technology Solutions
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