MRC - Smart Technology Solutions
  • San Diego, CA, USA
  • $14
  • Hourly
  • Full Time

"Teamwork Makes the Dream Work."

This is a mantra that our director of IT, Zack Abdou, manages his team by every day. 

Are you looking to start a career at a well-established industry leading company?  If so, keep reading:

We are MRC Smart Technology Solutions!  Haven't heard of us?  Well, we are a subsidiary of Xerox Corporation and one of California's largest technology and services consulting firms!  We provide the broadest portfolio of technology and services for companies of all sizes and in all industries.  What does that mean?  It means we offer our customers industry-leading Xerox copiers and printers as well as focusing on a wide array of office technology solutions.  We are lucky enough to have the support of a large parent company like Xerox while maintaining our intimate and small company feel.  Do you feel technology is more than just a fad?  Are you looking for a company that is well established but continually striving to be better?  Are you still reading this summary?  If yes, then MRC is the place for you!

The primary focus of the Software Support Technician is fielding end user tickets, involving application and software installs, providing remote or onsite technical support, and managing the new and existing customer accounts. This person will be responsible for ensuring the consistent availability and uptime of our customers machines and applications.  This is a strong customer service and technical position that requires an individual with patience yet a steadfast approach to solving problems.



Major Responsibilities:

  • Fielding/Closing Help Desk tickets
  • Windows and Mac server environment troubleshooting
  • Software troubleshooting and configuration
  • General network troubleshooting
  • Various other IT specific tasks

 Basic Requirements

  • Entry-Level to Intermediate technical background
  • Strong Network & PC/Mac knowledge
  • Software applications support
  • Windows office applications
  • Strong customer service skills
  • Ability to work in a fast paced environment.
  • Excellent communication skills, including listening and questioning.
  • Detail oriented with strong organizational skills
  • Exceptional critical thinking skills to assist in problem solving.
  • Ability to multi-task.
  • Ability to work independently as well as to meet deadlines.
  • Strong skills in Microsoft Office. (Excel, Word, Access, etc...) Adobe Applications, Windows 7, 8, 10.


Desired Qualifications:

  • BS/BA/AA degree in Information Systems or other related field.
  • Experience in technical support.
  • CompTIA A+, Network+, Security+ are a plus but not required.
  • Basic knowledge of IP addresses, subnets, and proxies.


Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.  Feel free to check out our video! 


MRC is ranked among top Global Companies. This employment is offered by MRC, Smart Technology Solutions, A Xerox Company. MRC is an equal opportunity employer.

MRC - Smart Technology Solutions
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